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Cancellation Policy

For all Trebled Souls services: 24-Hour Notice Required: Clients must provide at least 24 hours' notice for cancellations or rescheduling (rescheduling only when applicable). Sessions canceled within this time frame can be rescheduled at no additional cost, if applicable. Late Cancellations (Less than 24 Hours): Cancellations made within 24 hours of the scheduled session will incur a 100% charge of the session fee. No-Shows: Clients who do not show up for their appointment without notice will be charged the full session fee. Emergency Exceptions: In case of emergencies or unexpected illness, rescheduling may be accommodated at the practitioner’s discretion. Refunds: Prepaid sessions are non-refundable but may be rescheduled if the cancellation is made within the allowed time. Sign up cutoff time: 24 hours prior to class/session start time Sick Policy: If you/your child is feeling unwell in any way — including cold, flu, fever, stomach issues, or any symptoms of contagious illness — we kindly ask that you/your child stays home to protect the health and wellbeing of our group. Missed Sessions: Due to the nature of the programs and our small group format, we are unable to offer credit, refund, or rescheduling for missed sessions. We appreciate your understanding and support in helping us create a safe, consistent, and connected space for all participants. For POUND Classes: What to bring: water bottle What to wear: gym clothing, sneakers For In Person, Private and Community Sound Baths: What to bring: water bottle, eye mask + extra blanket (recommended but not necessary) What to wear: comfortable clothing For Zoom session participants: What to do: ensure your technology is working properly, you are in a comfortable space to lie down, dim or turn off lights, ensure minimal or no distractions

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